Returns & Exchanges

We want you to love your Chillhouse experience. If you are not satisfied with your purchase, we accept returns on unopened and unused products within 30 days of delivery.

Return Process

• 1.
  Initiate Request

  Email [email protected] with your order number and the reason for your return.

• 2.
  Prepare Package

  Securely pack the unused items in their original packaging to ensure they are not damaged during transit.

• 3.
  Ship Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund

  Once our team inspects the return, a refund will be processed to your original payment method within 5-10 business days.