Frequently Asked Questions

Find answers to common questions about our products and services

Are Chillhouse products cruelty-free?

Yes, we are committed to ethical beauty. All Chillhouse products are 100% cruelty-free and never tested on animals.

How long do the Chill Tips press-on nails last?

With proper application, our Chill Tips are designed to last up to 2 weeks. Each kit includes high-quality professional glue for a long-lasting hold.

Are your skincare products suitable for sensitive skin?

Our formulas are designed with clean, non-toxic ingredients. However, we recommend performing a patch test or reviewing the full ingredient list if you have specific sensitivities.

Can I reuse my Chill Tips?

Absolutely. If removed gently according to our instructions, Chill Tips can be cleaned and reapplied for multiple uses.

Do you offer professional services?

While we sell products online, we also have flagship locations offering facials, massages, and manicures. Check our 'Locations' page for more details.

What should I do if my product arrives damaged?

Please contact our support team within 48 hours of delivery with a photo of the damage, and we will arrange a replacement immediately.